The 9-1-1 Center is the vital link between the request for fire, law enforcement, emergency medical services, and the responses to those requests. Information is received in the Center via telephone lines, from field sources via radio communications, and via the nationwide law enforcement teletype network. This information is processed expediently and then the 9-1-1 Center provides additional support to the incident or emergency upon request by the first responders, and coordinates responses of additional agencies when necessary.
9-1-1 is an emergency telephone number that provides IMMEDIATE access to LAW ENFORCEMENT, FIRE, and EMERGENCY MEDICAL SERVICES.
WHEN TO USE 9-1-1
1. Report a Crime
2. Report a Fire
3. Report a Serious Medical Condition or Injury
4. Any situation requiring immediate response of a fire truck, ambulance or law enforcement vehicle.
WHAT THE 9-1-1 DISPATCHER WILL NEED TO KNOW
1. The location of the emergency
2. The phone number where the emergency is
3. The nature of the emergency.
Important: Stay calm. Speak Clearly. Stay on the telephone until you are told to hang up.
Do not call 9-1-1 for: Road/Travel/Severe Weather Information, Household/Auto Repairs, Complaints of Loud Noise, Littering, etc. Please refer to the telephone white pages for local telephone numbers for these issues.